Buchanan Street Bus Station

Waste Water Services has an industry-wide reputation for not only providing a high-quality service but for offering turnkey solutions.

Buchanan Street Bus Station is Scotland's largest bus transport hub with 1,700 journeys departing daily and over 40,000 passengers passing through the station every day. With bus passenger numbers predicted to rise, Strathclyde Partnership for Transport (SPT) who operate the station recognised the need for upgrading. The last refurbishment within the bus station was carried out to the first-floor office area in 2015. The ground floor concourse area had remained relatively unchanged over the years.

The refurbishment was awarded to a Scottish refurbishment company who specialise in construction, refurbishment and maintenance across the UK. Due to the timescale involved, and the areas of concourse which would be closed off, the men's public toilets would be out of use for around ten weeks. As well as providing a temporary toilet block and tank for the men's public toilet, the customer also had to allocate onsite toilets for their operatives and subcontractors.

Buchanan st Bus station Photo © M J Richardson (cc-by-sa/2.0) Buchanan st Bus station Photo © M J Richardson (cc-by-sa/2.0) Buchanan Street Bus Station Photo © M J Richardson (cc-by-sa/2.0)

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Challenges and Solutions

A longstanding Scottish refurbishment specialist customer engaged Waste Water Services to service the waste tank for the toilets. Based on expected passenger footfall and use, were advised that they had installed a 3000-litre tank, which they planned to empty once per week.

On day one, the tank was full within 12 hours. Based on this information, Waste Water Services predicted the tank would need emptying at least twice a day. The site manager contacted the cabin supplier for a solution, but they were unable to assist as they had no stock of larger tanks and would be unable to cross-hire.

After speaking to the client, who was getting pressure from senior managers at the Bus station to provide a revised solution, Waste Water Services offered to look into the supply of a larger tank which could be put on site with minimum disruption.

After a site visit by Waste Water Services to better understand what was required, we sourced and cross-hired a 7500-litre tank. We arranged delivery, and our engineer connected the pipework all within two days and with minimum disruption. We arranged to empty the tank daily at 7 am to cause as little inconvenience as possible.

Our principal contacts onsite were delighted with the response from Waste Water Services, highly praising our knowledge and efficiency in providing a solution. Our swift action and solution not only helped the customer but provided reassurance to the station management.

 

Outcome

Waste Water Services ethos of providing all customers with a personal, efficient and hassle-free service, helped sealed our longterm relationship with the customer. In light of the situation which occurred at Buchanan Street Bus Station, and they now consult us when they are pricing jobs requiring waste tank servicing, which will help prevent any similar issues arising on future projects.

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WASTE WATER MANAGEMENT TESTIMONIAL

I was in charge of a project in a busy city centre bus station where we had to provide toilets for the public. We had no access to services, so Waste Water Services provided us with a water bowser and sourced a larger than usual waste tank to account for the high volume of traffic.

The bus station had a strict traffic policy which Waste Water Services complied with every morning, sticking to a scheduled time with minimal disruption. The first-class service provided ensured good relations were kept with the client.

Site Manager

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